Sept. 16-17, 2020

Welcome Reception Sept. 15th

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SCHEDULE

Technology, COVID-19 top Section Agendas

Dealer Section

Wednesday, September 16, 2 p.m. EDT, 1 p.m. CDT

Topics for discussion

Manufacturing Technology - The Internet of Things

  • How are people utilizing technology to evolve in the age of COVID?
  • Where is the need in the industry and by consumers for new technologies?
  • What will you be doing differently in the next six months?
  • How can technology differentiate and solve problems while validating our industry?
  • What has changed in what you are utilizing?
  • Remote applications

Regulatory Affairs

  • Struggling with regulators across multiple issues/technologies
  • Achieve the “final barrier” concept and have it embraced by regulators
  • How do we provide regulators validation out in the field?
  • Leap from installing in the home for consumer to use as compliance to the safe drinking water act
  • Ensuring maintenance/compliance providing the technology, ability to communicate that technology, channel to follow.

WQA Section Meetings give the different segments of WQA’s membership opportunities to provide input and share their expertise. Sections may refer issues for attention to the WQA Board of Governors and staff, and they provide semi-annual reports to the Board of Governors.

MYLC meeting dates and agendas are below.

All meetings and agendas are subject to change

Manufacturer/Supplier Section

Thursday, September 17, 2 p.m. EDT, 1 p.m. CDT

Topics for discussion

What technology do you see impacting your business? -“Who moved my cheese?”

  • Technologies requested by progressive/trendy consumers.
  • Find out what emerging technologies are gaining traction with consumers.
  • Is your business current with emerging technologies?
  • Is your vendor progressive with emerging technologies?
  • What will be required of my business to add the emerging technologies?

How do you deliver Customer Service in a world of change and uncertainty?

  • What new expectations do customers expect as you go into their home/place of business to sell/service your products?
  • How do you provide excellent customer service while understanding and addressing Covid-19-related issues impacting your employees (families, schools, uncertainty in the world)?
  • New issues related to Workers Comp